Utah Paw — Terms and Conditions

Effective date: January 1, 2022
Last updated: February 12, 2026

These Terms and Conditions (“Terms”) are a legal agreement between you (“you” or “user”) and Pack Leader LLC, doing business as Utah Paw (“Company,” “we,” “us,” or “our”). By accessing or using our website at www.utahpaw.com and any related pages, content, features, or services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Service.

The Service is intended for individuals 18 years of age or older. By using the Service, you represent that you are at least 18 and legally able to enter a binding contract.

1) Changes to These Terms

We may update these Terms from time to time, in our sole discretion. Changes are effective when posted to the Service unless a later date is stated. Your continued use of the Service after changes become effective means you accept the updated Terms. You should review this page periodically to stay informed.

If we make a material change, we may provide additional notice (for example, by email or a notice on the Service), where required by law.

2) Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and share information about you. By using the Service, you consent to our data practices as described in the Privacy Policy.

3) Access to the Service and Account Security

We may change, suspend, or discontinue any part of the Service at any time, without notice, and without liability to you. We do not guarantee that the Service or any content will always be available or uninterrupted.

You may be required to create an account or provide certain information to access some features. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use or security breach.

4) Acceptable Use and Intellectual Property

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, in compliance with these Terms.

You agree not to:

• Use the Service for any unlawful or prohibited purpose.
• Interfere with or disrupt the Service, servers, or networks.
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks.

All content on the Service, including text, graphics, logos, images, and software, is owned by the Company or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, create derivative works from, or otherwise exploit any content without our prior written permission.

“Utah Paw,” our logos, and product names are trademarks or service marks of the Company. You may not use them without our prior written consent. Other names and logos on the Service may be trademarks of their respective owners.

5) Informational Content; Not Veterinary Advice

Information on the Service (including articles, blog posts, and product descriptions) is provided for general educational and informational purposes only. It is not intended as, and should not be considered, veterinary, medical, nutritional, legal, or other professional advice.

Our products and content are not a substitute for professional veterinary care. Always consult your veterinarian before changing your dog’s diet, particularly if your dog has a health condition, is on medication, or has special dietary needs.

6) Accuracy and Your Responsibility

We work hard to keep product information, ingredient lists, feeding guidelines, and other content accurate and up to date, but we do not guarantee that all information on the Service is complete, current, or error-free. Product packaging and labels may contain additional or different details than those shown online. Always read labels, warnings, and directions before use.

You are responsible for evaluating whether our products are appropriate for your pet, and for seeking professional advice when needed. We are not liable for decisions you make based on information from the Service.

7) No Guarantees of Results

We do not guarantee any specific health, performance, or other results for your dog or any animal from using our products, following our feeding guidelines, or applying any information from the Service. Individual results may vary widely depending on many factors outside our control.

Testimonials, reviews, or examples from other customers describe their individual experiences and are not guarantees that you or your dog will achieve the same results.

8) Electronic Communications

When you visit the Service, create an account, place an order, or email us, you are communicating with us electronically. You consent to receive communications from us electronically (such as emails, notices on the Service, and order confirmations), and you agree that electronic communications satisfy any legal requirement that such communications be in writing.

Email and other internet communications are not guaranteed to be secure. Do not send sensitive information by email.

9) User Content and Communication Features

If the Service allows reviews, comments, messages, or other content from users (“User Content”), you are responsible for everything you submit. You agree not to post User Content that is illegal, harmful, defamatory, obscene, infringing, misleading, or otherwise objectionable, or that contains viruses or other harmful code.

By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, copy, modify, display, distribute, and otherwise exploit your User Content in any media in connection with operating, promoting, and improving the Service. You represent that you own or control the necessary rights to grant this license.

We may, but are not obligated to, monitor, edit, or remove User Content in our sole discretion.

10) Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services that are not owned or controlled by us. We do not endorse and are not responsible for any third-party content, products, services, or practices. Your use of any third-party site or service is at your own risk and may be subject to that third party’s terms and privacy policies.

Some features of the Service may be provided by third-party vendors (for example, payment processors or shipping partners). By using those features, you agree that we may share information with such providers as needed to deliver the requested services.

11) Force Majeure

We are not liable for delays or failures to perform resulting from causes beyond our reasonable control, including severe weather, natural disasters, road closures, power or internet outages, labor disputes, governmental actions, public health events, supplier disruptions, or carrier delays.

12) Orders, Pricing, Local Delivery, Returns, and Cancellations

12.1 Products; Where We Sell

We currently sell dog food and dog treats (the “Products”). Our Products are available for purchase:

1. In person at our office; and
2. Through our website for local delivery and, in some cases, shipping.

We primarily serve customers located in Salt Lake County and Davis County, Utah. Orders placed with delivery addresses outside these counties may be accepted or declined on a case-by-case basis and may be subject to additional shipping fees and/or order minimums. If additional fees or minimums apply, we will communicate them before confirming your order.

12.2 Orders and Availability

All orders submitted through the Service are offers to buy Products, subject to our acceptance. We may accept, reject, or limit any order for any reason, including product availability, suspected fraud, errors in pricing or description, or violation of these Terms.

Product images, descriptions, and feeding guidelines are for convenience and may not perfectly match the packaging you receive. Always review the label on the actual product before feeding your dog.

12.3 Local Delivery (Thursday Delivery; Exceptions)

Delivery day. For eligible addresses in Salt Lake County and Davis County, we deliver once per week on Thursdays.

Exceptions (holidays, weather, operational issues). Delivery timing may change due to holidays, severe/inclement weather, road conditions, volume constraints, safety concerns, or other events outside our reasonable control. When a change is necessary, we will deliver as close to Thursday as reasonably possible and may deliver earlier or later in the same week. We may notify you by email and/or through your account/order confirmation.

Delivery location. We generally deliver to your front door or another reasonably accessible drop-off location at the delivery address you provide at checkout. You are responsible for ensuring the delivery address and access instructions are accurate and up to date (including gate codes, building access, or special directions).

Proof of delivery; risk of loss. Once we deliver your order to the address you provided (including a reasonable drop-off point), risk of loss passes to you. We are not responsible for theft, damage, or spoilage after delivery, including where delivery is made to an unattended location.

Problems with delivery. If your order is missing, delivered to the wrong address, or arrives damaged, contact us within 3 days of delivery so we can investigate and, where appropriate, provide a replacement, credit, or refund consistent with these Terms and applicable law. We may request photos and additional details.

Outside our standard delivery area. Orders outside our standard delivery area may be accepted or declined on a case-by-case basis and may require shipment through a third-party carrier and/or additional fees and minimums. If additional fees or minimums apply, we will communicate them before confirming your order.

12.4 Subscriptions and Auto-Renewal

We offer both one-time purchases and recurring subscription plans for certain Products. If you enroll in a subscription (sometimes called “auto-ship,” “repeat delivery,” or similar), you authorize us to automatically process and charge recurring orders at the frequency you select until you cancel.

Before you complete subscription enrollment, we will clearly disclose:

• That your plan will automatically renew until canceled.
• The billing frequency (for example, every 2, 4, or 8 weeks).
• The price per order (and how pricing changes or promotions may apply after any introductory offer).
• How to cancel your subscription.

By placing a subscription order, you:

• Grant us permission to charge your selected payment method for each recurring order at the then-current price (plus applicable taxes and fees).
• Acknowledge that item availability, formulas, and pricing may change, and that substitutions may not always be available.
• Agree that any applicable delivery, minimum-order, or shipping rules for your location also apply to subscription orders.

Managing, skipping, and canceling subscriptions

Processing vs. delivery. Subscription orders are processed (charged) in advance of delivery. Your delivery date is typically the next scheduled Thursday delivery following processing, subject to the delivery exceptions described in §12.3.

Changes and cancellations. You may manage, pause/skip, or cancel your subscription through your online account (if available) or by contacting us at contactutahpaw@gmail.com. To avoid being charged for an upcoming subscription order, we ask that you submit changes or cancellations at least 48 hours before your next scheduled processing date.

To comply with Utah automatic-renewal rules, we will make cancellation at least as easy as enrollment and will not hide it behind unnecessary steps or conditions.

Failed payments. If your payment method fails, we may attempt to reprocess your payment and/or contact you to update payment information. We may pause, delay, or cancel your subscription if payment cannot be successfully processed.

Out-of-stock or product changes. If a subscription product is unavailable or changes materially (including formula, bag size, or a significant price increase), we may (a) delay the order, (b) contact you to choose an alternative, or (c) cancel the affected shipment. We will not substitute a different product without your consent unless we clearly offer you an option to approve substitutions at the time you enroll.

12.5 Pricing, Taxes, and Changes

All prices are listed in U.S. dollars and are subject to change without notice, except where a specific promotional price or subscription rate is stated to apply for a defined period. Applicable sales taxes and any delivery or shipping fees will be added at checkout.

We may periodically update formulas, bag sizes, ingredient lists, or packaging. If a change materially affects your subscription order (for example, a formula change or significant price increase), we may notify you before the next order processes, and you may choose to modify or cancel your subscription.

12.6 Returns and Refunds

Because dog food and treats are ingestible and regulated, many items cannot be resold once they leave our control. Our return policy is as follows:

Non-perishable merchandise (such as bowls, accessories, or branded gear):

• May be returned in new, unused, resalable condition within 30 days from purchase or delivery.
• You are responsible for return shipping costs.
• A 15% restocking fee will be deducted from your refund.
• Refunds are issued after we receive and inspect the item.

Food and treats (dry kibble and treats):

• Unopened bags in resalable condition may be returned within 30 days from purchase or delivery for return, exchange, store credit, or refund at our discretion.
• Opened food and treats generally cannot be returned for a refund, except where required by law or as expressly provided under our Great Taste Guarantee (§12.7) or another written promotion described on our website or packaging.

Damage, incorrect items, or missing items. For any return or issue with your order (including damage, incorrect items, or missing items), please contact us promptly and within 3 days of delivery with your order number and details so we can review and, when appropriate, offer a replacement, credit, or refund as outlined in our then-current policy. We may request photos.

How to initiate a return. To initiate a return, contact us at contactutahpaw@gmail.com with your order number and reason for return.

12.7 Great Taste Guarantee (First Bag Only)

We want your dog to love our food. If your dog will not eat our food or does not tolerate it well, you may request a full refund of the purchase price for your first bag only (the “Great Taste Guarantee”), subject to the terms below.

Eligibility. The Great Taste Guarantee applies only to:

• Your first bag purchased from us (one per household/customer/account), and
• Food Products purchased directly from us (in person or through the Service).

Time window. Requests must be submitted within 30 days of the delivery date (or purchase date for in-person purchases), unless a different time window is stated in writing at the time of purchase.

How to request a refund. Email us at contactutahpaw@gmail.com with:

• Your order number (or purchase details),
• The product name/flavor and bag size,
• A brief explanation (for example, refusal to eat, digestive upset), and
• Photos of the bag/label (including any lot code) if requested.

Opened bags. Opened bags are eligible under this Great Taste Guarantee. We may ask you to dispose of the remaining product for safety reasons and/or provide photos; unless required by law, we generally do not require you to return opened food.

Refund method and amount. At your choice (where available), refunds may be issued as:

• A refund to the original payment method; or
• Store credit.

“Full refund” means the price paid for the bag and applicable sales tax. Delivery/shipping fees (if any) are not refundable unless required by law or unless we determine we made an error with your order.

Limitations. We may deny refund requests where we reasonably believe there is fraud, abuse, or repeated refund activity inconsistent with household “first bag only” eligibility. This Guarantee does not apply to:

• Treats (unless we state otherwise at the time of purchase),
• Bags purchased for resale, or
• Purchases made through third-party sellers.

Other rights. This Guarantee is in addition to any rights you may have under applicable law.

12.8 Recalls and Safety Notices

If we learn of a Product recall, safety alert, or other issue that may affect customers, we may notify you using the contact information you provided (for example, by email). You are responsible for maintaining accurate contact information in your account. We encourage you to keep the bag and any lot code information until the bag is finished.

13) Disclaimers; No Warranties

THE SERVICE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not warrant that any information on the Service is accurate, complete, or current, or that our products will meet your expectations or achieve any specific result.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR ANY PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE AT ISSUE IN THE 3 MONTHS BEFORE THE CLAIM AROSE, OR (B) USD 100.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above may not apply to you. In those cases, the limitations shall apply to the fullest extent permitted by applicable law.

15) Dispute Resolution and Arbitration

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any products purchased from us will be resolved exclusively by final and binding arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify.

Arbitration will be conducted on an individual basis only, not as a class, collective, or representative action. You and the Company each waive any right to a jury trial and to participate in a class action.

Unless we agree otherwise, arbitration will take place in or near South Salt Lake, Utah, under the rules of a recognized arbitration provider, and Utah law will govern these Terms and any dispute, without regard to conflict-of-law principles, except where preempted by federal law.

Because arbitration clauses are subject to specific legal requirements, you should have this section reviewed and customized by a Utah attorney before relying on it.

16) International Users

The Service is controlled and operated from the United States. We do not represent that the Service or our products are appropriate or available in other locations. If you access the Service or purchase products from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws and regulations.

You must not use or export any content or products in violation of U.S. export laws or other applicable regulations.

17) Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service or products, your violation of these Terms, or your violation of any rights of another person or entity.

18) Termination

We may suspend or terminate your access to the Service at any time, for any reason or no reason, including if we believe you have violated these Terms. Upon termination, your right to use the Service will immediately cease, but the provisions of these Terms that by their nature should survive (including ownership, disclaimers, limitations of liability, dispute resolution, and indemnification) will continue to apply.

19) No Partnership or Agency

Your use of the Service does not create any partnership, joint venture, employment, or agency relationship between you and the Company. You may not bind the Company or make any commitments on our behalf.

20) Entire Agreement; Severability

These Terms, together with our Privacy Policy and any additional terms that apply to specific products, promotions, or features, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous communications and proposals.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

21) Contact Us

If you have questions about these Terms, please contact us at:

Pack Leader LLC (dba Utah Paw)
Email: contactutahpaw@gmail.com
Website: www.utahpaw.com